shipping

COVID-19 - SHIPPING UPDATE

I AM UNABLE TO SHIP DAILY SO PARCELS MAY REACH YOU A LITTLE LATER THAN NORMAL. ORDERS WILL BE SENT OUT TWICE PER WEEK. THANK YOU IN ADVANCE FOR YOUR PATIENCE DURING THIS PERIOD.

UK delivery - £5.00 standard, £3.00 small item (A4 Prints). Please allow up to 1 week to receive your order.

European delivery - £15.00 –  approx 7/14 working days (Please note that on international orders you may be liable for import duties and/or customs excess on your order and you are responsible for payment of these when the order enters your country.) A signature is required on receipt with this delivery service

International delivery - £35.00 – approx 14/28 working days, I cannot be held responsible for items being delayed due to customs checks. (Please note that on international orders you may be liable for import duties and/or customs excess on your order and you are responsible for payment of these when the order enters your country.) A signature is required on receipt with this delivery service

Lost or Faulty Items

If you believe your item has arrived faulty, please contact me via email within 24hrs of receipt, explaining the issues and if possible supply photos - rhianna@rhiannaellington.com

If your item is lost in the post, I will not be able to issue any exchanges or refunds prior to receiving confirmation from the courier to confirm the parcel status as lost. This process can take up to 28 working days.

returns

If you would like to return an item, I am happy to offer an exchange or refund providing the following

- Your item(s) are returned and reach us within 14 days of receipt. After this period, unfortunately, I cannot offer you a refund or exchange.
-The item(s) are in saleable condition and have not been worn or used.
-Any original packaging and labels are attached. Without these, we will not be able to offer an exchange or refund.

Please be aware certain items are non-returnable for hygiene reasons, such as face masks.

For refunds, please be aware you will be responsible for the cost of returning your item and I recommend using a trackable service.

Should you like to exchange your item(s) please be aware you will be responsible for the shipping cost of the item you originally bought and wish to return to swap. However, I will send out your replacement free of charge to UK customers. Rest of the World Returns will be responsible for all returns and additional shipping costs on both Refunds and Exchanges.

To complete your return:

Please email rhianna@rhiannaellington.com prior to shipping, stating your reason for return and if you require an exchange or refund. Items must be returned in original packaging within 14 days. The return address will be given to you at this stage to return the item(s).

COVID 19 - IF YOU ARE HAVING DIFFICULTY GETTING YOUR ITEM(S) TO US PLEASE CONTACT US WITHIN PLENTY OF TIME OF THE 14 DAY RETURNS WINDOW EXPIRING AND WE CAN ADVISE ON DELIVERY METHODS

Once your item has been returned I will notify you via email and if accepted will refund you via your original payment method. This may take between 5-7 working days to clear.