Shipping & Returns

Shipping

Rhianna Ellington ships worldwide! Items will be shipped within 48hours of receiving payment. All of our UK deliveries are sent by Royal Mail special delivery. A signature is required upon receipt of the goods, so please ensure someone is available at your delivery address.

UK shipping is £5  • Europe £10 • Rest of World £20

Returns

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rhianna@rhiannaellington.com.

To return your product, you should mail your product to: 7 Swansea Road Norwich  GB NR2 3HU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.